This entitles you to replace your TQ-1 carbon fiber pads and CX-1 Pro pads in the event of a crash! Send the broken component back to us and buy a brand new one for HALF PRICE!
The Crash Replacement Scheme is available worldwide and guarantees a 50% discount on the replacement of the broken component whether it is the solo helmet. Crash Replacement Scheme must be added to your purchase of TQ-1 carbon fiber pads and CX-1 Pro pads before completing checkout. Crash Replacement is only available at the time of original purchase of TQ-1 carbon fiber pads, and CX-1 pro pads and is non-refundable.
Nobleman will always endeavor to provide your choice of replacement component but we reserve the right to substitute an alternative component should your preference not be available at the time of redemption at our absolute discretion. In the event of any kind of dispute, the extent of Nobleman's liability under this program will be the cost of refunding the Crash Replacement Scheme fee, where applicable. The Crash Replacement Scheme is non-transferrable. The Crash Replacement Scheme can be redeemed any time after the original purchase. The offer is valid for 2 years from the time of original purchase. Original receipt or order number must be provided at the time of redemption. Original damaged components should be returned to Nobleman at the time of redemption before the 50% discount can be claimed. Standard shipping rates will apply. Crash Replacement Scheme cannot be redeemed in conjunction with any other offer or promotion and the 50% discount will only apply to the full RRP set by Nobleman at the time the scheme is claimed.
All our shipping for our gears will be a door to door service with Normal shipping and Fast shipping.
If you are concerned with shipping, please also check shipping area below. For some certain places, we might not deliver or need extra shipping.
Tracking is included.
For most countries in Europe: 5-8 business days after tracking showed up. (Include Netherlands, Belgium, Luxembourg, Germany, United Kingdom, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia, Slovakia, Croatia)
USA: 5-8 business days to deliver after package passed your country Customs..
Malaysia, Taiwan, Singapore, Thailand, South Korea: 3-5 business days to deliver after package passed your country Customs.
Canada: Canada's default delivery time is 10-15 working days.
The time for customs clearance is controlled by Canada’s own customs. Our company cannot interfere with the time for customs clearance in Canada (Canada’s current normal customs clearance is 30-60 days)
Australia: 5-6 business days to deliver after package passed your country Customs.
Philippines: 5 business days to deliver after package passed your country Customs.
HongKong Macau: 2 business days.
Vietnam, Cambodia: 7 business days to deliver after package passed your country Customs.
The UAE: 5 business days to deliver after package passed your country Customs.
South Africa: 10 business days to deliver after package passed your country Customs. With extra charge $20.
Russia: 20-30 days. (Only to Moscow, and you may need to pay local shipping for addresses outside of Moscow.)
If your country does not list above, please email us before placing the order.
General Shipping Details
If I order today, how long will it take for my products to ship?
Once your order is received and payment confirmed, your order will be shipped via the method chosen during checkout. Most in stock orders ship within 2 business days however, processing time may increase during heavy traffic times such as holidays.
It can be delivered in 8-17 days under normal circumstances, depending on the fast delivery to various countries.
Once your package has shipped from noblemantech, you will receive an email notifying you with the tracking information and carrier. During shipment, there are a variety of potential issues that may occur or changes you may wish to make, so please contact us at firstname.lastname@example.org
The most common changes made during shipment are:
Hold at location for pickup Address changes/corrections Vacation holds
You are welcome to contact the carrier to make any changes to the package shipment. If you would like, we are happy to help. Please submit a request to email@example.com
The most common shipping issues that can occur are (not in any specific order):
Lost in transit
Failed delivery attempt
About the customs and tax
Lost in transit
If your package has not moved in transit for 3 days, please contact firstname.lastname@example.org, and we will file a trace investigation with the carrier.
If your package states delivered but cannot be found, please follow these steps:
Check around the residence. Check with neighbors or building management. If not found, please email nobleman email@example.com your misdelivery, and we will open a trace investigation with the carrier.
Failed Delivery Attempt
For packages requiring a direct signature , you, or someone you trust will need to be present to receive the delivery. If you are not present to receive your package, you will have three potential options:
Option 1: Do nothing. The carrier will attempt delivery the next day.
Option 2: Contact the carrier immediately. The carrier will leave a door tag that will have contact details. Please contact the carrier to locate where the package is being held. You will be able to pick up the package from the carrier before the next delivery attempt. You will need a government issued ID and tracking information to pick up the parcel.
Option 3: Contact the carrier to request an address change to a better delivery location or hold at location for pickup to retrieve the package at your convenience.
Accessory Orders Please Note: For all accessory orders that do not require a direct signature, items are typically delivered at the front door or in the mailbox. If the carrier is unable to deliver the package during the delivery attempt the above options for failed and misdelivery will apply.
About the customs and tax
As it is an international express delivery, the package may be taxed by the customs when it arrives in your country. Please handle it according to your local policies and laws timely. Noblemantech is only responsible for transportation, not for customs clearance, tax, and other expenses.
Standard Delivery Times Delivery times can vary based on address.
Every product that Noblemantech provides is brand new and high quality. Our quality control engineers test every single product. Before we ship the item, our QC and packing team carefully check if the accessories are right and your shipping address.
Returns are accepted but THE BUYER has to pay for return shipping.
1) Payment refund is available for all orders.
2) Refund option will NOT BE 100% OF WHAT YOU PAID FOR. (Unless you contact us prior to shipping out your order)
We will charge for our initial shipping cost and tax as follows:
20$ price for an item/order priced under $100
30$ price for item/order $100-$300
40$ price for item/order $300-$600
50$ price for item/order $600-$1000
We CAN NOT accept returns of worn items due to safety reasons.
Return process must be started within 10 days of delivery to qualify for refund.
Returns will be shipped back domestically. For example you live in US, and have some issue, you contact us and we decide on a return/ exchange then you will ship the item back domestically (Washington state, California, and or some other state).
Returns are domestic for all customers in such regions US, CANADA, AUSTRALIA, UK, EUROPE
We will also provide replacement or repair service when there is a defect with the product you receive.
(We can exchange the items but it has to be looked at case to case scenario so please contact us at Support@noblemantech.com ) You would need to pay for return shipping and the above price.
Thank you for your understanding, currently we can NOT pay for return shipping so you will have to buy your own shipping label and send the return in the USA or the location we tell you.
Exchanges are available in the following countries: USA, AU, Canada, Spain, UK, Spain, and France. (More are being constantly added please contact us for your specific case) Customer will need to pay for return shipping within their country.
If you find your product not working or with something else wrong, please feel free to contact NOBLEMAN customer service. Please submit a request to firstname.lastname@example.org to help in the process.