We just wanted to write a quick blog regarding our customer service and some frequently asked questions as of late 2021.
As you already know, Nobleman is still fairly a new company which has been around for almost three years and we have come a long way. It's no secret that we were and are based in China. Our headquarters are still based in China but with a growing customer base we outsource our customer service to the United States. (This is where the majority of our customers live as well). We have a person who lives there and responds to each one of your questions via email and social media. With USA based customer service comes American treatment. We put the customer first.
We always accepted returns and gave refunds. Here's some insider information on how we handle our returns. We try to minimize the amount of returns that we receive by being transparent with the customer and reassuring their sizes. We do this via email and by answering lots of questions from you guy. Secondly we inspect and examine the protective gear multiple times prior to shipping it out. So we do all in our control to minimize mistakes on our behalf. If for some reason our customer orders the wrong size or does not enjoy the product we offer exchanges and or valuable information to resolve the issue. If it ends up going to a return we send a US address to ship the package back. (Lots of companies that are based in China do not do this, so the customer ends up with a product they don't like and have no way to ship it back. They can ship it back to China but it's very costly). While still following our returns and refunds policy.
Here are some frequent questions asked in the past weeks.
Why is my package not shipped out?
We send your packages ASAP (within two to three business days) and if you paid extra for first in line we honor your order first.
Why is my shipping information / tracking number not showing updating?Sometimes it takes up to two business days to update the tracking information for the shipping carriers initially. After that it's pretty accurate.
Why is my package stuck and not updating?
It might be in customs which takes a couple days at times, we have no control over it. Sometimes packages clear customs in a couple hours while other times it takes multiple days.
What to do when my package is lost or says delivered but I never received it?
Please contact us right away and we will do our best to assist you. (Once we contact the shipping companies and they say package was delivered we would need some proof from the customer stating that you did not get the package. But don't worry Nobleman will do our best to resolve it.
Will you have warehouses based in other parts of the world?
Yes we are working on opening more warehouses around the world to ship out and receive returns. Currently we ship out 90% of products from China. Some customers occasionally get their packages shipped from their Country.
What's the best way to contact Nobleman?
The best way to reach Nobleman is to send an email to Support@noblemantech.com (to speed up responses please include your order number or at least some information from your order like name and beginning of your address. We are getting lots of orders and emails so we try to associate you with your order, by helping us you are helping yourself to get a quicker response.
Any new products in development?
Yes we are working on new protective gear for a wider range of customers. It takes lots of time testing and perfecting new products. (Thanks for all your feedback).
Thank you for your support.